How to proceed with an exchange or return of goods?
When you return/ exchange the goods within 30 days:
1) Put the unworn goods in the original box together with a copy of the invoice. The returned item has to have the product label not taken off.
2) Wrap the box so that no damage will be done during the transport. For this purpose, it is best to use an overwrapped paper or plastic bag or a bigger box (please do not put any tape directly on the original packaging as it would derogate its value).
3) Send the wrapped goods to our address:
Swimaholic, U Průhonu 17, 170 00 Praha 7, the Czech Republic
Please note that postage for the package is at your expense.
After receiving the package, we will control the goods and refund your money back within 5 business days either on your bank or PayPal account.
Exchange time depends on our current stock situation. If we have the required item in stock, we will send you the item immediately. If the products are labeled with "shipping within 5 days" the exchange should be handled within 5 days.
We will inform you via e-mail about dispatching your package.
Conditions for return or exchange of goods
1) Goods have to be returned within 30 days from delivery.
2) Returned goods were not worn so they can be sold again.
3) Goods have to be wrapped in the original box without any damage (e.g. by tape)
4) Returned goods cannot be damaged in any way.
The return shipping costs are at your own expense.
We recommend that you insure the package for the amount of product price (ask your delivery company about this service). Sending an uninsured package is at your own risk. If the package is lost or damaged upon its return, you will not be able to receive your refund.